Alaska Airlines and Horizon Air Operations Nearly Normal After Computer System is Restored

March 27, 2011March 27, 2011 jetguy Alaska Airlines, Brad Tilden, Cancellations, Delays, Glenn Johnson, Horizon Air, Passengers

A computer system outage that disrupted Alaska Airlines and Horizon Air flights yesterday has been resolved. The majority of Alaska and Horizon flights are operating on time although the airlines have delayed about a dozen flights due to crew scheduling issues. Customers traveling today are still advised to check the status of their flight at www.alaskaair.com or by calling 1-800-ALASKAAIR before leaving for the airport.

Throughout the day yesterday, Alaska and Horizon canceled 150 flights affecting some 12,150 passengers. Customers were being re-accommodated on the next available flight at no charge and in some cases on other airlines.

“With computer systems restored and our operation back on track today, we will continue to assist those customers whose flights were cancelled yesterday,” Alaska Airlines President Brad Tilden said. “On behalf of the 13,000 Alaska Airlines and Horizon Air employees, I offer my profound apology to customers inconvenienced by this disruption.”

Customers whose flight plans were affected by the computer outage and have been re-accommodated are advised to contact the airlines’ Customer Care team at http://bit.ly/eJUPTe.

Additional resources:

Alaska Airlines Reservations: 1-800-ALASKAAIR (1-800-252-7522)
Horizon Air Reservations: 1-800-547-9308
TTY/TDD Users: 1-800-682-2221

Tilden and Horizon Air President Glenn Johnson addressed customers to explain the computer outage yesterday in a YouTube video. View the video online at http://www.youtube.com/watch?v=CD_cce6kkCY.

A central computer system used to prepare flight plans and other information went down early Saturday morning after a backup power system upgrade was being installed and a transformer malfunctioned.